Submit service requests, report issues, or request enhancements. Our team at innovates.bt is committed to rapid response and resolution.
Report technical issues, bugs, or system malfunctions requiring immediate attention
Schedule preventive maintenance or request on-site servicing
Request new features, customizations, or system modifications
Request additional training or expert consultation
We prioritize based on business impact
System down, critical business impact
Major functionality affected
Partial functionality or workaround available
Minor issues or enhancement requests
Streamlined process for quick resolution
Fill out the service request form with details about your issue or requirement
Receive immediate confirmation with ticket number and expected response time
Our team reviews your request and may contact you for additional information
Issue resolved or scheduled based on priority and complexity
We ensure complete satisfaction and document the resolution
For urgent issues, contact us directly via WhatsApp or phone for fastest response
Office Hours: Sunday - Friday, 9:00 AM - 6:00 PM
Emergency Support: Available 24/7 for critical issues